Last updated: August 10, 2026
We want you to shop with confidence at Molly Sisters. This policy explains how returns, exchanges, damaged items, and refunds are handled.
You may request a return within 30 days after your order is delivered. To start a return, email mollysisters.room@outlook.com with your order number and the item you wish to return. Returns must be approved before they are sent back. Unauthorized returns may not be accepted.
Items must be unused, unworn, undamaged, and returned with their original packaging, tags, hygiene seals, accessories, and any promotional gifts. Sets and bundles must be returned as a complete set. We may decline a return that does not meet these conditions.
For hygiene and safety, earrings are eligible for a change-of-mind return only when they are unworn and the original hygiene seal or sealed pouch remains intact. Earrings with a removed or broken hygiene seal are not eligible for a change-of-mind return. This restriction does not apply when an item is faulty, damaged, incorrect, or where applicable law requires otherwise.
Gift cards, final-sale items, and customized, engraved, or personalized items are not eligible for a change-of-mind return. Faulty, damaged, or incorrect items remain eligible for support.
For change-of-mind returns, customers are responsible for return shipping costs. Please use a trackable shipping service and keep proof of postage. Original shipping charges, express-delivery surcharges, customs duties, import taxes, and brokerage fees are non-refundable unless required by applicable law.
Please inspect your order when it arrives. If an item arrives damaged or defective, or if you receive the wrong item or something is missing, contact us within 7 days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.
If we confirm a fulfillment error, transit damage, or manufacturing defect, Molly Sisters will cover the approved resolution cost and offer a replacement, repair, or refund as appropriate. If a manufacturing defect becomes apparent later, contact us promptly with photos and a description. Normal wear, accidental damage, loss, scratches, or damage caused by improper use, storage, chemicals, water, or third-party modification is not considered a manufacturing defect.
To receive a different item or size, request a return for the original item and place a new order after the return is approved. If an item is faulty or incorrect, we will arrange the appropriate replacement directly.
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank, PayPal, or card issuer may need additional time to post the refund.
If you are covered by European Union or EEA consumer law, your statutory rights—including the 14-day right of withdrawal and rights relating to faulty goods—remain unaffected. Where required, we will refund the lowest-cost standard outbound delivery charge. Customers are responsible for return shipping for change-of-mind withdrawals unless applicable law requires otherwise. Hygiene-sealed goods may be excluded from withdrawal after the seal is removed where permitted by law.
For return, exchange, or refund questions, email mollysisters.room@outlook.com.
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