Refund Policy
Last updated: June 25, 2026
We want you to feel confident with your Molly Sisters purchase. If you are not fully satisfied, please contact us within 30 days of delivery at arielzhou131@outlook.com.
Returns
To be eligible for a return, your item must be unused, unworn, in the same condition that you received it, and in its original packaging. Please include your order number when contacting us.
To start a return, email arielzhou131@outlook.com with your order number and a brief reason for the return. If your return is accepted, we will send return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Damages and Issues
Please inspect your order when it arrives. Contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item. Please include photos of the item and packaging so we can review the issue quickly.
Non-Returnable Items
For hygiene and safety reasons, used or worn jewelry cannot be returned. Gift cards, final sale items, and customized or personalized items are not eligible for return unless they arrive damaged or incorrect.
Exchanges
The fastest way to receive a different item is to return the original item once approved and place a new order.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please allow time for your bank or card issuer to process the refund.
Questions
For return or refund questions, contact us at arielzhou131@outlook.com.